To change your banking information, you need to initiate a banking change via the Contractor Portal. If you are unsure about how to do this, please follow the instructions below:
- Open the Contractor Portal.
- Click on your Profile on the top right of the page. This will open your profile settings.
- Scroll down and locate the 'Initiate banking change' button on the right side.
- Fill out the form.
ARE YOU CLOSING YOUR CURRENT BANK ACCOUNT?If possible, please do not close out your previous bank account before the changes have been applied to your payroll profile. This will prevent your deposit from being transferred to a closed bank account, causing delays in getting the funds transferred to the correct account. |
UPLOAD BANKING DOCUMENTS
As part of the banking change process, you will need to provide us with Electronic Funds Transfer (EFT) information and upload a supporting bank document.
EFT Information
This will provide us with your authorization to make automatic deposits to the account you specify. The account holder's name must be your personal legal name, your sole proprietorship name, or your business name (depending on whether you are a temporary employee, sole proprietor, or incorporated contractor), and it must match the account holder's name on your bank account.
Supporting Banking Document
We require this as another layer of protection against errors that could cause payment to be misdirected to an incorrect account. Generally, we accept bank statements, void cheques, or direct deposit forms. Most often this documentation can be found on your online banking website. All bank details on this document must match the EFT information you have provided.
ARE YOU AN INCORPORATED CONTRACTOR?Your corporation name (exactly as it appears on your Articles of Incorporation) must be shown as the account holder. If you are providing a Void Cheque, it must have pre-printed information (not hand-written). |
ID VERIFICATION
After you have submitted the banking change form, we will reach out to you to arrange a video call. We typically arrange this call using Microsoft Teams, and it will consist of an identity verification and security questions to ensure that there is no fraudulent activity associated with your payment request. For the ID verification, please be prepared to present a government-issued photo ID (such as a driver's license or passport) and to use your camera so we can see both you and your ID.
PROCESSING
After a successful ID verification, our team will review your submission, make the changes, and submit your profile for approval from our Compliance team. Please allow 2-3 business days for us to update our system with your new banking information. As soon as it's completed, we will notify you that the new bank account is in effect.