At Procom, we understand the importance of timely and accurate payments for our valued contractors. We strive to ensure that you receive your payments promptly and without issue, but unfortunately, there may be instances where a payment isn't deposited. In this article, we will explore some common reasons for missing payments, as well as provide helpful tips on how to prevent this from happening in the future. Additionally, we will outline the steps you can take to get the necessary support and assistance in the event that a payment isn't deposited.
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Is my timesheet submitted and approved?
Your timesheet must be submitted and approved before you will be paid for these hours. This may sound like an obvious thing to consider, however, it can be easy to miss whether the timesheet has been approved or not. Even though we do our part to ensure that your timesheet approver has this completed in time to process payment, it still can happen.
To ensure this doesn't happen, please keep an eye on your timesheet's approval status. If you notice that your timesheet hasn't been approved in 2-3 business days after it was submitted, then please reach out to your reporting manager to ensure they action it accordingly.
Did I recently change my banking information?
It usually takes 2-3 business days to make changes to your banking information. However, in order to take effect on the following payment, it will need to be changed an additional 1-2 business days before the scheduled payment date. If these changes were made within this timeframe, it may be possible that your payment will be deposited into your original bank account that we had on file, not the updated one. To prevent this issue, please make sure to provide us with a sufficient amount of time to make the changes.
It is important to ensure (if possible) that the original bank account you have set up with us is active, even shortly after you request the change with us. If the previous bank account is closed and your payment is deposited to that account, it will require additional processing time to ensure that the funds are recovered and payment is processed to the correct account.
Did I recently start my assignment?
If you started your assignment within the last couple of weeks, you may not be paid for the timesheet period until another couple of weeks have passed. Depending on your payment terms, you may have an arrears period, such as 2 weeks, which could delay your first payment from being released. An arrears period is a period of time after your timesheet period that allows your reporting manager to approve your timesheets, for us to process your payment, and to ensure accuracy in case adjustments are necessary.
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If you log in to the Contractor Portal, you can go to the 'Payments' section and check to see if the payment you were expecting to be deposited is showing as 'Pending', 'Paid', or not there at all . If it is 'Pending', you can be sure that it will be paid on your next scheduled payment date. If it is 'Paid' and not actually appearing in your account, then you may need to investigate further with your bank, or get support from us to resolve the issue. If it's not there at all, then your timesheet is most likely not submitted or approved for that period.
If you have any questions or concerns about missing payments or any other payment-related inquiries, please don't hesitate to reach out to us. Our dedicated support team is here to assist you every step of the way. To get in touch with us, simply click the button below, and we'll be happy to provide you with the necessary support and assistance.