If you're experiencing issues with the Contractor Portal, follow the troubleshooting steps below before contacting support.
Quick Troubleshooting
Before contacting support, try the following:
- Restart your browser
- Clear your browser cache and cookies
- Restart your device
- Try a different supported browser (Chrome, Firefox, Edge, or Safari)
- Try a different device, if available
If the issue persists, contact the CS Helpdesk with details of the problem, including any error messages and screenshots.
Contact Support
If the issue persists, submit a ticket to the CS Helpdesk Team by clicking the button below:
Information to Include
To help us resolve your issue as quickly as possible, please provide:
- A description of the issue
- Screenshots or screen recordings (if available)
- Your device type and model
- Browser type and version
- Any error messages received
- The steps you took before the issue occurred
Tip: Providing complete information helps reduce delays and allows the support team to troubleshoot more efficiently.
After Contacting Support
Once your request is submitted, the CS Helpdesk Team will review the information provided, investigate the issue, escalate accordingly to the GorillaWorks Support Team, and work to restore your portal access as quickly as possible.
Key Takeaways
Before contacting support:
✅ Clear your browser cache and cookies
✅ Use a supported, up-to-date browser
✅ Restart your device
✅ Use a supported, up-to-date browser
✅ Restart your device
If the issue remains unresolved, submit a support request with as much detail as possible to help expedite resolution.